What is your returns policy?
We guarantee a full refund for all unopened bags that you send back to us within 14 days of originally receiving your order. Please do email us before doing so.
If it's outside the 14-day window, please still contact us. We always look to make you a happy customer and will work together with you to see what solution is best suited to your particular situation.
When does my order arrive? What are your shipping times?
- 1 day – The Netherlands, Belgium, Luxembourg
- 2-3 days – Germany, France, United Kingdom, Denmark, Monaco
- 3-4 days – Spain, Poland, Ireland, Austria, Sweden, Italy, Portugal, Czech Republic, Slovakia, Hungary, Slovenia, Malta
- 4+ days – Lithuania, Croatia, Estonia, Latvia, Romania, Bulgaria, Greece, Finland, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Gibraltar, Serbia, Ukraine
- 7+ days - Faroe Islands, Liechtenstein
Rest of the World
- 3-6 days - Hong Kong, Singapore, UAE, Bermuda, Congo, Ivory Coast, Mauritius, Morocco, Nigeria, Rwanda
- 4-9 days - Australia, Canada, Cyprus, Israel, Japan, South Korea, New Zealand, Russia, Taiwan, United States (from our EU warehouse), Algeria, Argentina, Armenia, Azerbaijan, Bangladesh, Barbados, Bolivia, Brunei Darussalam, Ecuador, Egypt, India, Lebanon, Macao, Malaysia, Mayotte, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Thailand, Turkey
- 5-13 days - Brazil, Chile, China, Colombia, Mexico, Cameroon, Costa Rica, Iceland, Indonesia, Kazakhstan, New Caledonia, Peru, Philippines, Senegal, Seychelles, South Africa, Trinidad and Tobago, Tunisia, Uruguay, Vietnam
- 7+ days - Afghanistan, Angola, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Belize, Benin, Bhutan, Bonaire, Saint Eustatius, Saba, Botswana, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Comoros, The Democratic Republic of the Congo, Cook Islands, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, People's Democratic Republic of Lao, Lesotho, Liberia, Libyan Arab Jamahiriya, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Oman, Panama, Papa New Guinea, Paraguay, Puerto Rico, Reunion, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Sierra Leone, Solomon Islands, Sudan, Suriname, Swaziland, Tajikistan, United Republic of Tanzania, Togo, Tonga, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Yemen, Zambia, Zimbabwe