Support.

Questions about your order, deliveries, and account


Visit your personal dashboard to see your orders, subscription, Queal use, and more.

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Order

Queal is available via our webshop.

Here you can order everything from a Taste Tester to a full mix of different bags, bars and more.

You can make a one-time order or take out a subscription.

Payment is possible via credit card, PayPal, iDeal, and many other local payment providers.

If you have any questions before you order, please feel free to contact us.
An order has your specified amount of Queal packaged per day (three meals per bag).
An order for 30 meals will, therefore, arrive in 10 bags of Queal powder.
You will also receive a shaker (with your first order) and scoop.

A Taste Tester comes with 7 bags (21 meals) of our most popular flavours and also has a free shaker and scoop.
You can change your subscription via your   personal dashboard.

You can add or decrease the number of bags or bars of any flavour, and even add flavours you didn't already have in your subscription. You can also cancel or pause your subscription from there, and take out a new subscription once you'd like to start receiving Queal again. You can even change the interval in which you get your shipments, from 1x per day to once every 3 months.
After your order confirmation email, we will send you a tracking email.
In this email (and on your  personal dashboard.) we will provide you with the tracking information.


If you haven’t received a tracking link within 48 hours (excluding weekends) and/or the information on your dashboard is unclear please contact us.

Normally you should expect a tracking link the next workday. The shipping times are listed below:

Europe (from queal.com)
  • 1 day – The Netherlands, Belgium, Luxembourg
  • 2-3 days – Germany, France, United Kingdom, Denmark, Monaco
  • 3-4 days – Spain, Poland, Ireland, Austria, Sweden, Italy, Portugal, Czech Republic, Slovakia, Hungary, Slovenia, Malta
  • 4+ days – Lithuania, Croatia, Estonia, Latvia, Romania, Bulgaria, Greece, Finland, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Gibraltar, Serbia, Ukraine
  • 7+ days - Faroe Islands, Liechtenstein

America (from us.queal.com)
  • 2-5 days - depending on shipping method selected

Rest of the World (from queal.com)
  • 3-6 days - Hong Kong, Singapore, UAE, Bermuda, Congo, Ivory Coast, Mauritius, Morocco, Nigeria, Rwanda
  • 4-9 days - Australia, Canada, Cyprus, Israel, Japan, South Korea, New Zealand, Russia, Taiwan, United States (from our EU warehouse), Algeria, Argentina, Armenia, Azerbaijan, Bangladesh, Barbados, Bolivia, Brunei Darussalam, Ecuador, Egypt, India, Lebanon, Macao, Malaysia, Mayotte, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Thailand, Turkey
  • 5-13 days - Brazil, Chile, China, Colombia, Mexico, Cameroon, Costa Rica, Iceland, Indonesia, Kazakhstan, New Caledonia, Peru, Philippines, Senegal, Seychelles, South Africa, Trinidad and Tobago, Tunisia, Uruguay, Vietnam
  • 7+ - Afghanistan, Angola, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Belize, Benin, Bhutan, Bonaire, Saint Eustatius, Saba, Botswana, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Comoros, The Democratic Republic of the Congo, Cook Islands, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, People's Democratic Republic of Lao, Lesotho, Liberia, Libyan Arab Jamahiriya, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Oman, Panama, Papa New Guinea, Paraguay, Puerto Rico, Reunion, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Sierra Leone, Solomon Islands, Sudan, Suriname, Swaziland, Tajikistan, United Republic of Tanzania, Togo, Tonga, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Yemen, Zambia, Zimbabwe

Exceptions may occur and we don’t hold ourselves or our shipping partners liable for delays in shipping. And they do like to spend their weekend with their families, so please account for 2 days longer shipping times if it’s over the weekend.
If you have any problems with your order you can contact us:
We always look to make you a happy customer and will work together with you to see what solution is best suited to your particular situation.
We guarantee a full refund for all unopened bags that you send back to us within 14 days of originally receiving your order. Please do email us before doing so.
You can update your (shipping) information in your personal dashboard.
There is no minimal length to a subscription. You can update/change/cancel at any moment via your personal dashboard.
We ship to packstations in Germany (DHL). We don't currently offer support for packstations in other countries.

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Send us a message and we will answer your questions.

Made with   in Rotterdam.
Shipping worldwide.