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The practical questions, answered.
What will shipping cost?
For orders of €45 or more, these shipping rates include VAT and are rounded to the nearest euro. Checkout shows the exact amount.
| Destination | Up to 5kg | 5.01–10kg | Over 10kg |
|---|---|---|---|
| The Netherlands, Belgium, Germany | free | free | free |
| Denmark | €8 | free | free |
| Austria, Luxembourg | €9 | free | free |
| France | €10 | free | free |
| Czech Republic | €10 | €2 | free |
| Poland | €11 | €3 | free |
| Sweden | €12 | €5 | free |
| Estonia | €12 | €6 | free |
| Spain | €13 | €8 | free |
| United Kingdom | €14 | €7 | free |
| Hungary | €15 | €7 | free |
Orders under €45 have a separate small-order shipping rate. See the full FAQ for those rates and other destinations.
See all shipping ratesWhen should I expect my order?
Orders ship from our warehouse in Germany. These estimates start when your parcel leaves the warehouse.
| Destination | Working daysafter dispatch |
|---|---|
| Germany, Belgium, Luxembourg | 1 |
| The Netherlands, France, Denmark | 2–3 |
| Austria, Sweden, Spain, Poland, Czech Republic, Hungary, Italy, Portugal, Slovakia, Slovenia, Malta | 3–4 |
| United Kingdom, Estonia | 4–7 |
Working days exclude weekends and public holidays. Customs and carrier delays can add time. We normally send tracking by the next working day after your order is confirmed.
See all delivery estimatesCan I change or pause a recurring order?
Yes. In your personal Dashboard you can change quantities and flavours, adjust the delivery interval, pause a subscription or cancel it.
Manage subscriptionsWhat if something arrives damaged?
Email support with your order number and a photo of the damage. The Queal team will help you sort out the next step.
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