You can change your subscription via your personal dashboard.

You can add or decrease the number of bags or bars of any flavour, and even add flavours you didn’t already have in your subscription. You can cancel or pause your subscription from there, and take out a new one once you’d like to start receiving Queal again. You can even change the interval in which you get your shipments, from 1x per day to once every 3 months.

We will send you a tracking email after you receive your order confirmation email.
We will provide you with the tracking information in this email (and on your personal dashboard.).

If you haven’t received a tracking link within 48 hours (excluding weekends) and/or the information on your dashboard is unclear, please contact us.

Normally, you should expect a tracking link the next workday. The shipping times are listed below:

Europe
1 day – The Netherlands, Belgium, Luxembourg
2-3 days – Germany, France, Denmark, Monaco
3-4 days – Spain, Poland, Ireland, Austria, Sweden, Italy, Portugal, Czech Republic, Slovakia, Hungary, Slovenia, Malta
4+ days – Switzerland, Lithuania, Croatia, Estonia, Latvia, Romania, Bulgaria, Greece, Finland, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Gibraltar, Serbia, Ukraine
4-7 days – post-Brexit United Kingdown
7+ days – Faroe Islands, Liechtenstein

Rest of the World
3-6 days – Hong Kong, Singapore, UAE, Bermuda, Congo, Ivory Coast, Mauritius, Morocco, Nigeria, Rwanda
4-9 days – United States (from our EU warehouse), Canada, Australia, Cyprus, Israel, Japan, South Korea, New Zealand, Russia, Taiwan, Algeria, Argentina, Armenia, Azerbaijan, Bangladesh, Barbados, Bolivia, Brunei Darussalam, Ecuador, Egypt, India, Lebanon, Macao, Malaysia, Mayotte, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Thailand, Turkey
5-13 days – Brazil, Chile, China, Colombia, Cameroon, Costa Rica, Iceland, Indonesia, Kazakhstan, New Caledonia, Peru, Philippines, Senegal, Seychelles, South Africa, Trinidad and Tobago, Tunisia, Uruguay, Vietnam
7+ – Afghanistan, Angola, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Belize, Benin, Bhutan, Bonaire, Saint Eustatius, Saba, Botswana, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Comoros, The Democratic Republic of the Congo, Cook Islands, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, People’s Democratic Republic of Lao, Lesotho, Liberia, Libyan Arab Jamahiriya, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Oman, Panama, Papa New Guinea, Paraguay, Puerto Rico, Reunion, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Sierra Leone, Solomon Islands, Sudan, Suriname, Swaziland, Tajikistan, United Republic of Tanzania, Togo, Tonga, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Yemen, Zambia, Zimbabwe

Exceptions may occur, and we don’t hold ourselves or our shipping partners liable for delays in shipping. They do like to spend their weekends with their families, so please account for two days longer shipping times if it’s over the weekend.

The shipping costs of Queal vary by the amount you order and per country. Here is the information for all countries and the amount that you order. For reference, on average, an order contains 11 bags. Prices rounded to the nearest number, see the exact price during checkout.


Region 1: Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Serbia, Turkey, Ukraine
Region 2: Algeria, Australia, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lao, Lebanon, Libyan Arab Jamahiriya, Macao, Malaysia, Morocco, Myanmar, Nepal, New Zealand, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, Timor-Leste, Tunisia, United Arab Emirates, Vietnam
Region 3: Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Plurinational State of, Bonaire, Sint Eustatius and Saba, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Colombia, Comoros, Congo, Congo, the Democratic Republic of the, Cook Islands, Costa Rica, Côte D’ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Honduras, Jamaica, Jersey, Kazakhstan, Kenya, Kiribati, Korea, Democratic People’s Republic of, Kyrgyzstan, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Netherlands Antilles, Nicaragua, Niger, Nigeria, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Africa, Suriname, Swaziland, Tajikistan, Tanzania, United Republic of, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Bolivarian Republic of, Zambia, Zimbabwe

If you have any problems with your order, you can contact us:
Email us at [email protected]
Call us at +31 (0)10 669 0135

We always want you to be a happy customer and will work with you to find the solution best suited to your particular situation.

We guarantee a full refund for all unopened bags you send back to us within 14 days of receiving your order. Please email us before doing so.

You can update your (shipping) information in your personal dashboard.

A subscription does not have a minimum length. You can update, change, or cancel it at any moment via your personal dashboard.

We ship to packstations in Germany (DHL). We don’t currently offer support for packstations in other countries.

The Queal Quarterly (QQ) deal is available between the 20th of the last month of the quarter and the 5th of the first month of the next quarter.

For instance, between the 20th of December and the 5th of January.

The QQ deal is our only regular promotion and offers you the chance to order 40 bags (120 to 160 meals) of Queal at a discounted price.

You will be able to find the deal in the shop menu when it’s available.