After your order confirmation email, we will send you a tracking email.
In this email (and on your personal dashboard.
) we will provide you with the tracking information.
If you haven’t received a tracking link within 48 hours (excluding weekends) and/or the information on your dashboard
is unclear please contact us
Normally you should expect a tracking link the next workday. The shipping times are listed below:
Europe (from queal.com)
America (from us.queal.com)
- 1 day – The Netherlands, Belgium, Luxembourg
- 2-3 days – Germany, France, United Kingdom, Denmark, Monaco
- 3-4 days – Spain, Poland, Ireland, Austria, Sweden, Italy, Portugal, Czech Republic, Slovakia, Hungary, Slovenia, Malta
- 4+ days – Lithuania, Croatia, Estonia, Latvia, Romania, Bulgaria, Greece, Finland, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Gibraltar, Serbia, Ukraine
- 7+ days - Faroe Islands, Liechtenstein
Rest of the World (from queal.com)
- 2-5 days - depending on shipping method selected
- 3-6 days - Hong Kong, Singapore, UAE, Bermuda, Congo, Ivory Coast, Mauritius, Morocco, Nigeria, Rwanda
- 4-9 days - Australia, Canada, Cyprus, Israel, Japan, South Korea, New Zealand, Russia, Taiwan, United States (from our EU warehouse), Algeria, Argentina, Armenia, Azerbaijan, Bangladesh, Barbados, Bolivia, Brunei Darussalam, Ecuador, Egypt, India, Lebanon, Macao, Malaysia, Mayotte, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Thailand, Turkey
- 5-13 days - Brazil, Chile, China, Colombia, Mexico, Cameroon, Costa Rica, Iceland, Indonesia, Kazakhstan, New Caledonia, Peru, Philippines, Senegal, Seychelles, South Africa, Trinidad and Tobago, Tunisia, Uruguay, Vietnam
- 7+ - Afghanistan, Angola, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Belize, Benin, Bhutan, Bonaire, Saint Eustatius, Saba, Botswana, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Comoros, The Democratic Republic of the Congo, Cook Islands, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, People's Democratic Republic of Lao, Lesotho, Liberia, Libyan Arab Jamahiriya, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Oman, Panama, Papa New Guinea, Paraguay, Puerto Rico, Reunion, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Sierra Leone, Solomon Islands, Sudan, Suriname, Swaziland, Tajikistan, United Republic of Tanzania, Togo, Tonga, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Yemen, Zambia, Zimbabwe
Exceptions may occur and we don’t hold ourselves or our shipping partners liable for delays in shipping. And they do like to spend their weekend with their families, so please account for 2 days longer shipping times if it’s over the weekend.