Questions about your order, deliveries, and account
Visit your personal dashboard to see your orders, subscription, Queal use, and more.
How do I order Queal?
Here you can order everything from a Taste Tester to a full mix of different bags, bars and more.
You can make a one-time order or take out a subscription.
Payment is possible via credit card, PayPal, iDeal, and many other local payment providers.
If you have any questions before you order, please feel free to contact us.
What is in my (first) order of Queal?
An order for 30 meals will, therefore, arrive in 10 bags of Queal powder.
You will also receive a shaker (with your first order) and scoop.
A Taste Tester comes with 7 bags (21 meals) of our most popular flavours and also has a free shaker and scoop.
How can I change / update my subscription?
You can add or decrease the number of bags or bars of any flavour, and even add flavours you didn't already have in your subscription. You can also cancel or pause your subscription from there, and take out a new subscription once you'd like to start receiving Queal again. You can even change the interval in which you get your shipments, from 1x per day to once every 3 months.
When does my order arrive? What are your shipping times?
In this email (and on your personal dashboard.) we will provide you with the tracking information.
If you haven’t received a tracking link within 48 hours (excluding weekends) and/or the information on your dashboard is unclear please contact us.
Normally you should expect a tracking link the next workday. The shipping times are listed below:
Europe (from queal.com)
- 1 day – The Netherlands, Belgium, Luxembourg
- 2-3 days – Germany, France, United Kingdom, Denmark, Monaco
- 3-4 days – Spain, Poland, Ireland, Austria, Sweden, Italy, Portugal, Czech Republic, Slovakia, Hungary, Slovenia, Malta
- 4+ days – Lithuania, Croatia, Estonia, Latvia, Romania, Bulgaria, Greece, Finland, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Gibraltar, Serbia, Ukraine
- 7+ days - Faroe Islands, Liechtenstein
America (from us.queal.com)
- 2-5 days - depending on shipping method selected
Rest of the World (from queal.com)
- 3-6 days - Hong Kong, Singapore, UAE, Bermuda, Congo, Ivory Coast, Mauritius, Morocco, Nigeria, Rwanda
- 4-9 days - Australia, Canada, Cyprus, Israel, Japan, South Korea, New Zealand, Russia, Taiwan, United States (from our EU warehouse), Algeria, Argentina, Armenia, Azerbaijan, Bangladesh, Barbados, Bolivia, Brunei Darussalam, Ecuador, Egypt, India, Lebanon, Macao, Malaysia, Mayotte, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Thailand, Turkey
- 5-13 days - Brazil, Chile, China, Colombia, Mexico, Cameroon, Costa Rica, Iceland, Indonesia, Kazakhstan, New Caledonia, Peru, Philippines, Senegal, Seychelles, South Africa, Trinidad and Tobago, Tunisia, Uruguay, Vietnam
- 7+ - Afghanistan, Angola, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Belize, Benin, Bhutan, Bonaire, Saint Eustatius, Saba, Botswana, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Comoros, The Democratic Republic of the Congo, Cook Islands, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, People's Democratic Republic of Lao, Lesotho, Liberia, Libyan Arab Jamahiriya, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Oman, Panama, Papa New Guinea, Paraguay, Puerto Rico, Reunion, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Sierra Leone, Solomon Islands, Sudan, Suriname, Swaziland, Tajikistan, United Republic of Tanzania, Togo, Tonga, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Yemen, Zambia, Zimbabwe
Exceptions may occur and we don’t hold ourselves or our shipping partners liable for delays in shipping. And they do like to spend their weekend with their families, so please account for 2 days longer shipping times if it’s over the weekend.
I received Queal and it's not for me. Can I get a refund?
- Email us at [email protected]
- Call us at +31 (0)10 669 0135
We always look to make you a happy customer and will work together with you to see what solution is best suited to your particular situation.
We guarantee a full refund for all unopened bags that you send back to us within 14 days of originally receiving your order. Please do email us before doing so.
How do I change my personal (shipping) information?
What is the minimal length of a subscription?
Do you ship to packstations?
Need a person?
Send us a message and we will answer your questions.