Queal support
Here to help, from your first order onwards.
Find answers about products, preparation, deliveries and subscriptions. If you still need help, send us a message below.
What do you need help with?
Four places to begin.
Order, account or subscription
Check an order, manage a subscription, change its interval, or update your delivery details in the Dashboard.
Open Dashboard →Product and preparation
Find ingredient labels, allergens, portions and simple preparation guidance for Steady, Ready and Flow.
View ingredients →Delivery, shipping or returns
Check delivery times, shipping costs and how to return unopened products.
Read order help →Speak with a person
Still need help? Tell us what happened and we’ll help you work it out.
Contact support ↓Quick answers
Answers to common questions.
For the complete list, including product, health and company questions, visit the FAQ.
Open the full FAQWhere can I find my order or tracking information?
Find your orders and subscriptions in your Dashboard. We email your tracking details when they are ready; you can also find them there.
Open DashboardCan I change, pause or cancel my subscription?
Yes. Use the Dashboard to change flavours or quantities, pause or cancel, and adjust the interval for future deliveries. There is no minimum subscription length.
Manage subscriptionHow do shipping costs and delivery times work?
Orders ship from our warehouse in Germany. Shipping cost depends on your delivery country and the total weight of your order; checkout shows the exact amount. Delivery estimates vary by destination.
See shipping rates and delivery estimatesWhat if I would like to return an order?
For unopened bags, contact support before sending anything back. Queal’s current policy offers a full refund for unopened bags returned within 14 days of delivery.
Contact supportHow do I prepare Steady?
Mix about 350ml of water with one third of a bag, then shake or blend. The product pages and ingredient labels have the fuller product guidance.
See SteadyDirect contact
We can take it from here.
Email us with your order number and a short description of the problem. You can manage your subscription and delivery details in your Dashboard.
