Frequently Asked Questions.
All you ever wanted to know about
Visit your personal dashboard to see and update your orders and subscription.
Order.
You can change your subscription via your personal dashboard.
You can add or decrease the number of bags or bars of any flavour, and even add flavours you didn’t already have in your subscription. You can cancel or pause your subscription from there, and take out a new one once you’d like to start receiving Queal again. You can even change the interval in which you get your shipments, from 1x per day to once every 3 months.
We will send you a tracking email after you receive your order confirmation email.
We will provide you with the tracking information in this email (and on your personal dashboard.).
If you haven’t received a tracking link within 48 hours (excluding weekends) and/or the information on your dashboard is unclear, please contact us.
Normally, you should expect a tracking link the next workday. The shipping times are listed below:
Europe
1 day – The Netherlands, Belgium, Luxembourg
2-3 days – Germany, France, Denmark, Monaco
3-4 days – Spain, Poland, Ireland, Austria, Sweden, Italy, Portugal, Czech Republic, Slovakia, Hungary, Slovenia, Malta
4+ days – Switzerland, Lithuania, Croatia, Estonia, Latvia, Romania, Bulgaria, Greece, Finland, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Gibraltar, Serbia, Ukraine
4-7 days – post-Brexit United Kingdown
7+ days – Faroe Islands, Liechtenstein
Rest of the World
3-6 days – Hong Kong, Singapore, UAE, Bermuda, Congo, Ivory Coast, Mauritius, Morocco, Nigeria, Rwanda
4-9 days – United States (from our EU warehouse), Canada, Australia, Cyprus, Israel, Japan, South Korea, New Zealand, Russia, Taiwan, Algeria, Argentina, Armenia, Azerbaijan, Bangladesh, Barbados, Bolivia, Brunei Darussalam, Ecuador, Egypt, India, Lebanon, Macao, Malaysia, Mayotte, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Thailand, Turkey
5-13 days – Brazil, Chile, China, Colombia, Cameroon, Costa Rica, Iceland, Indonesia, Kazakhstan, New Caledonia, Peru, Philippines, Senegal, Seychelles, South Africa, Trinidad and Tobago, Tunisia, Uruguay, Vietnam
7+ – Afghanistan, Angola, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Belize, Benin, Bhutan, Bonaire, Saint Eustatius, Saba, Botswana, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Comoros, The Democratic Republic of the Congo, Cook Islands, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, People’s Democratic Republic of Lao, Lesotho, Liberia, Libyan Arab Jamahiriya, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Oman, Panama, Papa New Guinea, Paraguay, Puerto Rico, Reunion, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Sierra Leone, Solomon Islands, Sudan, Suriname, Swaziland, Tajikistan, United Republic of Tanzania, Togo, Tonga, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Yemen, Zambia, Zimbabwe
Exceptions may occur, and we don’t hold ourselves or our shipping partners liable for delays in shipping. They do like to spend their weekends with their families, so please account for two days longer shipping times if it’s over the weekend.
The shipping costs of Queal vary by the amount you order and per country. Here is the information for all countries and the amount that you order. For reference, on average, an order contains 11 bags. Prices rounded to the nearest number, see the exact price during checkout.
Region 1: Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Serbia, Turkey, Ukraine
Region 2: Algeria, Australia, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lao, Lebanon, Libyan Arab Jamahiriya, Macao, Malaysia, Morocco, Myanmar, Nepal, New Zealand, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, Timor-Leste, Tunisia, United Arab Emirates, Vietnam
Region 3: Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Plurinational State of, Bonaire, Sint Eustatius and Saba, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Colombia, Comoros, Congo, Congo, the Democratic Republic of the, Cook Islands, Costa Rica, Côte D’ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Honduras, Jamaica, Jersey, Kazakhstan, Kenya, Kiribati, Korea, Democratic People’s Republic of, Kyrgyzstan, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Netherlands Antilles, Nicaragua, Niger, Nigeria, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Africa, Suriname, Swaziland, Tajikistan, Tanzania, United Republic of, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Bolivarian Republic of, Zambia, Zimbabwe
If you have any problems with your order, you can contact us:
Email us at [email protected]
Call us at +31 (0)10 669 0135
We always want you to be a happy customer and will work with you to find the solution best suited to your particular situation.
We guarantee a full refund for all unopened bags you send back to us within 14 days of receiving your order. Please email us before doing so.
You can update your (shipping) information in your personal dashboard.
A subscription does not have a minimum length. You can update, change, or cancel it at any moment via your personal dashboard.
We ship to packstations in Germany (DHL). We don’t currently offer support for packstations in other countries.
The Queal Quarterly (QQ) deal is available between the 20th of the last month of the quarter and the 5th of the first month of the next quarter.
For instance, between the 20th of December and the 5th of January.
The QQ deal is our only regular promotion and offers you the chance to order 40 bags (120 to 160 meals) of Queal at a discounted price.
You will be able to find the deal in the shop menu when it’s available.
Products.
The main ingredients of Queal are oats, whey or vegan protein, and soy flour.
These natural ingredients are fortified with vitamins, minerals, and flavouring.
The ingredients and back labels can be found on the ingredients page.
1. Mix together ~350ml water with 1/3rd bag of Steady.
2. Shake (free shaker provided with first order) or blend.
3. Enjoy
(optional) Let it sit in the refrigerator for 1 hour or more for the best taste.
The Best-Before date is 12 months*, but Queal should last at least 24 months when unopened and stored in a cool, dark, and dry place.
If the bag is opened in a dry place, the best-before date doesn’t change. Just be sure to close the bag again properly!
If mixed with water, queal is good for several hours at room temperature and for a day and a half in the fridge.
*This is from the production date. We try our best to ship first-in-first-out (FIFO), but sometimes, you may receive bags with a short best-before date (BBD). If you’re unable to consume the bags in time, please contact us.
If you have any problems with your order, you can contact us:
Email us at [email protected]
Call us at +31 (0)10 669 0135
We always want you to be a happy customer and will work with you to find the solution best suited to your particular situation.
We guarantee a full refund for all unopened bags you send back to us within 14 days of receiving your order. Please email us before doing so.
Steady (large meal, 3 meals per bag)
Standard: 5 scoops/167 g with 350 ml water (700 kcal)
Vegan: 5 scoops/165 g with 350 ml water (700 kcal)
Athletic: 5,5 scoops/184 g with 350 ml water (767 kcal)
Each scoop is about 35 g. This is a full scoop, so if you have some air in the bottom of the scoop, you may need one more scoop.
Each bag contains 3 large meals (or 4 small meals).
If you haven’t received a scoop, then 5 scoops is approximately 8 heaped spoons.
Steady (small meal, 4 meals per bag)
Standard: 3,75 scoops/125 g with 300 ml water (525 kcal)
Vegan: 3,75 scoops/123 g with 300 ml water (525 kcal)
Athletic: 4 scoops/136 g with 300 ml water (575 kcal)
Steady (in-between meal, 400 calories)
Standard: 2,85 scoops/95 g with 250 ml water (400 kcal)
Vegan: 2,85 scoops/93 g with 250 ml water (400 kcal)
Athletic: 2,75 scoops/95 g with 250 ml water (400 kcal)
That is completely up to you.
It is safe to replace all three meals with Queal and drink it 3 times a day, as there are no known health risks.
If you don’t want to replace all your meals with Queal, you can replace your breakfast and/or lunch to save time.
If you have a subscription, you can change the amounts every month.
Here’s the aminogram for our Whey Protein:
Typical Amino Acid Profile % of total protein
Alanine 5.0
Arginine 2.1
Aspartic acid 11.0
Cystine 2.2
Glutamic Acid 18.1
Glycine 1.4
Histidine 1.7
Isoleucine* 6.4
Leucine* 10.6
Lysine 9.6
Methionine 2.2
Phenylalanine 3.0
Proline 5.5
Serine 4.6
Threonine 6.7
Tryptophan 1.4
Tyrosine 2.6
Valine* 5.9
* = BCAA
Yes, there is enough sulfur in Queal.
Both the oats and soy flour contain sulfur, more than enough to sustain your body.
It is not on our nutrient list, as the EFSA does not have a recommendation for it.
We’ve added 35μg of Chromium to Queal.
The EFSA doesn’t have a recommended amount (see for more discussion here).
The FDA recommends it, and because we also sell in the US (and agree that it should be added), we’ve added it (see more info here and here).
We use full-fat soy flour, toasted.
You can find all the ingredients and the back labels on the ingredients page.
Compared to eating a meat-based diet, Queal is much more sustainable.
Most ingredients are sourced in The Netherlands or neighbouring countries.
In your personal dashboard, you can see how you are positively impacting the environment.
Health.
All products are vegetarian (Steady Standard & Athletic), or completely vegan (Steady Vegan, Ready, Go, Flow).
We use an Undenatured Whey Protein Concentrate for Steady Standard / Athletic, which is derived as a by-product of the cheese-making process.
We use vegan proteins like rice and pea protein for our Steady Vegan, Ready, and Go bars.
Gluten, Soy, Egg*, Dairy, Lactose**
*Only possible trace amounts; these aren’t ingredients of Queal (but some components are processed in the same factory where these sorts of products are also processed).
**Only a relatively small amount is present in our Whey Protein. We use Whey Protein Concentrate in Queal. The amount of lactose in there is subject to slight variation but small enough that it doesn’t pose a problem to mildly sensitive lactose-intolerant people (below 4%). Especially in combination with a lactase tablet. Note that we use concentrate, not isolate. Concentrate has low levels of lactose. Probably fine for those with a mild lactose intolerance. Isolate would be virtually lactose-free, but we don’t use that.
You can find all the ingredients and the back labels on the ingredients page.
Normal. Albeit small in quantity.
Queal contains a healthy amount of fibres, and therefore, no changes in stool are experienced.
As Queal is extremely efficient in its nutrients vs. weight ratio, you eat less volume overall and excrete less.
With our formula, we expect no side effects.
However, with early versions of similar products, people have experienced the following side effects:
Gas
Headaches
Aftertaste
Fatigue
The most probable causes (Gum Arabic and Vanillin) are not in Queal!
There are currently no known negative long-term side-effects.
See how Queal is having an impact on you personally in your personal dashboard.
Yes.
There are no genetically modified organism (GMO) foods in Queal.
Queal has a GI of about 50.
Due to the homogenous nature and easy-to-track glycemic effect, Queal is ideal to manage your diabetes. We have many customers who use Queal for this reason. However, please talk to your physician before trying Queal!
Our production- and fulfilment centres have all the necessary certificates to adhere to EU health and food safety regulations.
They are audited often, and always receive top marks.
Certificates include BRC and IFS, which are audited by DNV Business Assurance.
The Dutch Food Safety Authority (NVWA) also performs routine checks regularly.
All our ingredients are tested to adhere to Regulations (EG) nr. 1881/2006 of the commission of 19/12/2006, concerning the maximum levels of heavy metal contaminants in food, as well as the updates in (EG) nr 1126/2007, (EG) nr 565/2008, (EG) nr 629/2008, (EG) nr 105/2010, and (EG) nr 165/2010.
Every batch of Soy Flour, Oat Flour, Whey Protein, Maltodextrin, and oils is tested for this.
Company.
Queal is a portmanteau of Quick and Meal, and is pronounced as such. Thus Qu- from “Quick”, followed by the -eal from “Meal”. Phonetically: [kweel].
Two energetic entrepreneurs started Queal. They are Onno Smits and Floris Wolswijk. To this day, they are leading the company toward new food innovations.
Productivity and health are the two main drivers behind their passion for Queal.
Together with the team at our office and our business partners, we aim to provide as many people as possible with complete meals.
Find more about us.
We started Queal to make great nutrition easily available.
Not only did we want it to be convenient but balanced at the same time.
This wasn’t available when we launched the company, and now we provide tens of thousands of people with great nutrition every day.
Find more about us.
For our press releases and media, please visit our press page.
For direct contact, please contact us via:
Telephone: +31 (0)10 669 0135
Email: [email protected]
Questions Unanswered?
Send us a message, and we will get back as soon as possible (usually within a day).
