All our products are distributed from our warehouse in The Netherlands. All international orders first cross the nearby border to our neighbouring country Belgium and will be shipped to the right destination by a local carrier.

After “letting your package go” you will receive a tracking email. In this email (and on your dashboard) we will provide you with the tracking information.

Normally you should expect a tracking link the next workday. The European shipping times are listed below:

• 1 day – The Netherlands, Belgium, Luxembourg
• 2-3 days – Germany, France, United Kingdom, Denmark, Monaco
• 3-4 days – Spain, Poland, Ireland, Austria, Sweden, Italy, Portugal, Czech Republic, Slovakia, Hungary, Slovenia, Malta
• 4+ days – Lithuania, Croatia, Estonia, Latvia, Romania, Bulgaria, Greece, Finland, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Gibraltar, Serbia, Ukraine
• 7+ days - Faroe Islands, Liechtenstein

For Canada and the United States, it usually takes from 4 days up to two weeks for your package to arrive. Head over to the FAQ for specific shipping times for the rest of the world.

Amino acids are the building blocks of proteins that play an important role in your body. Among supporting in other processed, they help to repair tissue and build muscle. Amino acids can be devided into essential and not-essential, but still important. The essential amino acids are the ones our body can not produce itself, thus the ones you have to get out of food.

The 9 essential amino acids are Histidine, Isoleucine, Leucine, Lysine, Methionine, Phenylalanine, Threonine, Tryptophan and Valine and of course, they’re all covered in our nutritionally complete meals. Using different sources of protein though, as we have vegetarian and vegan products. In STEADY Standard, Agile and Athletic whey protein is used. For our STEADY Vegan meals and READY, we use a mix of two plant-based protein sources: pea protein and rice protein.

At Queal we want to make smart and accessible nutrition available to as many people as possible. A ready-to-drink (RTD) is a complete meal that is already pre-mixed and may be even easier to use than mixing a (powder) meal. But we believe there are three big downsides to RTD’s

The first is the cost of the meals. Because of the pre-mixing, pasteurizing and other processes, the meals (for now) can’t be competitive with powder-based Complete Foods.

The second is that by making an RTD, you are essentially shipping water around the world. This also adds to the costs and is not in line with the sustainability we want to achieve.

Thirdly we believe that (at the moment) RTDs don’t provide the nutritional mix that we believe is optimal for you.

We’re aiming for a transparent and easy to understand pricing system. Therefore we’ve updated the pricing of Queal in November 2018, affecting shipping prices, bulk discounts, and the subscription discount.

For some countries (namely Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg, The Netherlands, and the UK) we’ve incorporated the shipping costs. In most other countries, except the United States, the shipping cost of €4,- is valid. All orders below €49,- will still incur a shipping fee of €5,-.

In case you take out a subscription, you’ll receive a 15% off each renewal order. We understand that you might be a bit reluctant to take out a subscription because you don't want to be tied to anything. Therefore, you can still change, pause, or cancel your subscription anytime. The discount will be applied from the second month onward.

More info on our pricing system can be found in this blog.

While vitamins are organic compounds, minerals are chemical compounds that are found in the earth. Through water and soil, they end up in the foods we eat. In contrast to vitamins, not all minerals are essential for human health. Find out more about vitamins and minerals.

All processed ingredients are delivered separately at the production facility we work with. Up until they’re used in our meals, they’re stored in a climate controlled environment.

When the production of a certain flavour (and diet type) happens, all of the ingredients needed - plus a few additional helper ingredients - are mixed together. To make sure no big lumps end up in your pouch, the mix is carefully sieved when before our vegetable oils are added using a micro-coating technique. Then, last but not least, the eventual STEADY powder is checked by a metal detector. This is a usual practice in the world of food-safety, all to make sure no pieces of machinery fell into the powder.

When the pouches are provided with a flavour sticker, the packaging machine fills up every single one of them using a funnel.

You can find a more complete explanation of how our STEADY powder is made here.

Queal distribution boxes are tailored to the size of our STEADY pouches. They are designed to ship our products efficiently and the different sizes (we’ve got three different types of boxes) take into account the most frequently ordered quantities of bags.

• When ordering a Taste Tester, Try-out deal, or a maximum of ten bags in total, you’ll receive the small box. It’s our ‘gift box’, teal coloured inside, a bit shiny on the outside. It’s the box most customers will see when they order for their first time.
• The medium-sized box has a capacity of up to roughly 20 bags. These boxes are sent out regularly to more longer-term customers who are already convinced about the product and order every few weeks.
• For our, among other complete food fanatics, New Years Revolution enthusiasts we also have a box which can be filled with roughly 40 (!) bags. Because of the heavy-weight, these boxes have an extra thick cardboard material.

Unfortunately, we see that even taking this into account, the boxes sometimes arrive damaged even with making use of sturdier cardboard. And, even though the sizes are tailored to logical order formats, our boxes often leave the warehouse with a lot of air(cushions). Keep an eye on the Improvements Timeline to stay up to date about future box improvements in terms of sizes and packaging.

Good question! As you might know, we try to source our all of our ingredients from within Europe. For our oats, this means the greatest part is grown and harvested in the United Kingdom and an additional part comes from Finland.

If you’re curious about the sourcing of all of our ingredients, make sure to check out the map on our Sustainability Page.

Vitamins, as well as minerals, are so-called micro-nutrients. In relation to macro-nutrients, which are carbohydrates, proteins and fats, they are needed in smaller quantities. This doesn’t mean they are less important, though.

While the main task of macronutrients is to fuel your body with energy, vitamins (and minerals) are needed to maintain good health and to support all kinds of different functions in the body. Learn more.

From the proper development of skin tissue to the production of new blood cells, every different vitamin has an important function. Want to know more about which of the vitamins are essential, thus are part of our complete meals? We’ve wrote a blog post about it, which you can read here.

Oh yes, baking with STEADY as well as READY works perfectly fine. To share these recipes with you, we have created “CookingNerds”. On this website, we’ve gathered all of the delicious tinkerings with regular Queal products and Limited Editions we’ve tried so far. To name something; Walnut Wonder Cookies, Buttermilk Blueberry Pancakes, Mini Queal Carrot Cake, or Banana Bread.

On our forum, we often see customers with great recipes or customise tips too! So, if you yourself have some mouth-watering recipes to share, don’t hesitate to submit them here or via the website.

Plant based proteins are protein sources retrieved from plants. Compared to animal-based proteins such as whey, plant-based proteins overall contain fewer amino acids and sometimes do not cover the whole range of needed amino acids. Therefore, in our vegan STEADY shakes and READY oatmeal we use a combination of pea and rice protein to cover your nutritional needs.

The employees of our distribution facility are hard at work for you every day. The facility is close to the Belgian border and therefore we can easily ship our packages worldwide.

Clean & professional, as it should be of course. Every year, Riskplaza - an independent foundation focussed on safety in the food industry - carries out their “Audit+” to make sure our location is ok food-safety wise. Next to this, we also have a BRC- & FSSC 22000 certificate.

Practical-wise, our production location has a part where all of the ingredients are stored and a space where the powders are mixed and distributed in either pouches or cups.

Great question! Due to the word being used on energy-drink kinds of packagings a lot, lately, we understand the unclearness. Although Guarana is an excellent source of caffeine, it is not the same. Why? Well, because it contains other, very useful compounds too. The so-called xanthines and phenolics have a positive effect on learning as well as overal cognition, they appear to improve your secondary memory performance and reaction time.

These features plus, of course, the caffeine content is a reason for us to use Guarana in our Nootropic supplement Flow.

Our current STEADY pouches contain two different materials: plastic and aluminium. This means, the packaging is categorised as ‘other’ and can’t be recycled with other plastic materials in many countries.

Although one day of eating STEADY would equal just one pouch of “waste” - which is very little compared to the waste you’d create using regular groceries - we understand that it’s still a pity. Therefore, we’re currently busy developing a pouch that will ensure our powder’s quality for at least one year as well as being fully recyclable. On our Improvements Timeline, we’ll keep you up-to-date about this project.

Not at the moment, unfortunately. The reason for this is the two types of materials that ensure long shelf life, just as with our STEADY pouches. At the moment, we found that there’s no other suitable alternative, but of course, we’ll keep our eyes open!

The theory behind our 700kcal meals is that the average caloric intake in a day should be around 2100 kcal, living a normal (not too active) lifestyle. In that case, one pouch could be all of the nutrition you need a day. If you would, for example, consume three meals of STEADY standard, you will end up with this 2100 kcal and also 100% of your recommended daily intake of vitamins, minerals, fats, protein, carbs and fibre.

All these ingredients are aligned with the guidelines of the EFSA (European Food Safety Authority). In case you find that a 700kcal is too big for your breakfast or lunch, feel free to customise however you’d like. The meals are easily adjustable.

Because, technically, we as humans have evolved into eating around 3 main meals per day. For one full day of eating - which would be 2100 calories using our STEADY Standard powder - you could make yourself one a nice and filling shake for breakfast, lunch and dinner.

Of course, though, feel free to customise! Like to have more, smaller meals out of one bag? Just use fewer scoops and water? Hungry? Then have more scoops and more water instead. It’s completely up to you.

Our bags are designed for three 700kcal meals in a day to measure against the standards for calorie intake. We have experienced that only around 10% of our customers lives 100% of STEADY shakes. If you’re not planning to do this as well, you can just pour more (or less) scoops in your shaker and create the perfect meal for your needs.

In case you decide to do this, don’t forget to adjust the amount of added water as well! Our Customise page shows you how many scoops you need for the number of calories you prefer, there are cool recipes on there too!

In a way, we can imagine you’d say FLOW is a bit similar to energy drinks. Let us explain shortly what kind of additional, useful features it has. First of all, FLOW isn’t a sugary soda drink, while most energy drinks are. It doesn’t come in liquid form but as a supplement which you can add to your favourite beverage. Then, FLOW is a mix of four nootropic and neuroprotective compounds, namely: Guarana - a fruit from South American trees in powdered form, L-Theanine - an amino acid mostly found in green tea, CDP-Choline - a naturally occurring compound that the body breaks down into useful bio-neurological building blocks and Ashwagandha.

While the natural caffeine in Guarana has stimulating properties, the L-theanine makes sure this boost is calm and focussed. The other ingredients are neuroprotective and will improve brain functions over the longer term, FLOW is much more than an energy drink!

No, not at the moment. The reason for this is both price-wise, as we’d have to produce and send more pouches - and sustainability-wise. We believe that the handiness of single serve pouches would not outweigh the fact we’d use a lot more packaging. Also, when stored in a dark and dry place, the shelf life of our products is long enough to enjoy flavours - thus have multiple opened pouches - at the same time.

All of the ingredients we use are being collected and stored in our production location. Here, they’re mixed together using one of the Queal recipes. Our production location is situated in the Netherlands, just like our office.

When we decided that we wanted to start offer a vegan variation of our STEADY shakes too, we of course wanted to make these meals evenly complete. Therefore, the ingredients that needed an alrernative were our vitamins D3 and the whey protein. For the vitamins, we decided to develop a new, completely plant based versoin of our vitamin- and mineral mix using D2 instead of D3. For the alternative protein source, this search was a little more complicated as - in general - plant-based proteins do not cover the whole range of all essential amino acids.

Eventually, we found that an equal mix of pea protein and rice protein - which we now use in STEADY vegan and READY - not only did cover all 9 essential amino acids, but also worked well in terms of mixability and creaminess.

In very short: we come up with the idea and work together with our food scientist to ensure the nutritional completeness. When various recipes of the idea are ready, we taste them and beta-test them, tweak them according to our and your feedback and make sure a final recipe gets formulated.

In the meantime, of course, we figure out what kind of packaging we’d need, how we’d like it to look, possibly reach out to an external packaging-designer and make sure the needed amount of bags, cups and/or boxes are present at our production location when we need them to be.

If you'd like to learn a little more about our process of product development, we've just recently published a blog post about our "Road to READY".

For lots of different reasons actually. Just to name a few: most of our customers like our products because they’re efficient and time-saving. Besides, it’s an easy way to track caloric intake and it gives you a certainty that you get in enough vitamins and minerals, proteins, fibre and good fats.

As Queal, we don’t tell you to live off it 100% but technically this is certainly possible! If you’re looking for some examples and use-cases of people using either Queal or complete meals in general, our forum and the Soylent Subreddit are here for you.

Also, we’ve gathered some testimonials from our customers here. Go ahead and have a look!

It changes based on demand, but there are roughly 16 people working at our production location. It’s them who make sure all of our ingredients are mixed together, who coordinate the filling of the pouches and who arrange the transfer of ready Queal products to our warehouse.

Yes, you can! Our shakes are made in a way that it’s possible to replace any meal. If you want to replace all meals with STEADY shakes, that’s totally up to you. 3 shakes a day will provide you with 100% of the daily recommended intake of vitamins, minerals, fats, carbs, proteins, and fibre. Changing to a complete food diet in one go isn’t something we would recommend.

In most cases, our shakes will contain other macronutrients than your body is used to. This means, in case of switching from a completely different way of eating, that your body will need a couple of days to get used to this. If you want to receive advice from our customers or other complete food enthusiasts, we’d recommend heading over to our forum or the complete food subreddit.

Unfortunately, no. The READY cups are made from cardboard with PE food coating. Once you’ve prepared READY in the cup it cannot be thrown away with normal paper waste.

For READY, we found portability and ease the most important factors and therefore chose to offer it in single serve cups. And as it has to be prepared with boiling water, a cup that’s made of only plastic or cardboard isn't that safe.

No, although at first glance, it may appear so. But let us explain a bit and we’re sure you’ll change your mind. Let’s take our flagship product STEADY Standard as an example. One pouch costs 7 euros, according to the size of your order you will have to pay a little extra for shipment but most of the times, that 7 euros will provide you with 3 whole, nutritious meals. It’s a day worth of food, very healthy food.

Now try and think of what one day food will cost you at the supermarket. Even if you’d choose the cheapest ingredients and buy them in stock, it’s hard to source all of the ingredients for balanced and healthy nutrition at a price of less than 7 euros. Then, your pouches of STEADY will last for at least a year, while regular food often is perishable. Last but not least, regular food - especially if you want to make sure to get every nutrient - requires preparation. Preparation is time, time is money. Now do the math again ;)

Although we do offer vegan products, which are STEADY vegan and our READY instant oat meal, we’re not a 100% vegan company. The main reason for this is our want to serve a broad range of different people who all could benefit from quick and complete meals.

In the non-vegan - but vegetarian - variations of STEADY, we use whey as protein source because of its complete amino acid profile, the creaminess and the fact it mixes well. Then, whey protein is only a by-product of the cheese-making process. Therefore, it already is a big step forward compared to other, direct sources of animal protein like dairy and milk if we’d we look at sustainability.

The greatest differences between these two are found in the way you prepare the meal, how you consume it and how big the portion sizes are. While STEADY is a drinkable meal, containing around 700 calories, READY is a “chewable” meal you consume with a spoon and that contains 400 calories per portion.

After introducing two types of cold meals (liquid shakes and solid bars), we came up with a meal that is meant to be prepared hot. READY is be made by using boiling water from the cattle or by putting it in a microwave after adding cold water. STEADY just needs 350ml of cold water and 30-seconds-shake.

After you place your order, it will be automatically printed on a packing slip in our warehouse. Whenever it’s time for your box to be packed, one of the employees there picks your order product by product and makes sure your box is filled correctly.

Then they print out a sticker with your address information, closes the box and makes sure it’s prepared for the right carrier who comes to pick it up at night. Depending on your country, the box either stays at that carrier or is brought to another one.

In very short: we come up with the idea and work together with our food scientist to ensure the nutritional completeness. When various recipes of the idea are ready, we taste them and beta-test them, tweak them according to our and your feedback and make sure a final recipe gets formulated.

In the meantime, of course, we figure out what kind of packaging we’d need, how we’d like it to look, possibly reach out to an external packaging-designer and make sure the needed amount of bags, cups and/or boxes are present at our production location when we need them to be.

If you'd like to learn a little more about our process of product development, we've just recently published a blog post about our "Road to READY".

You don’t necessarily have to prepare our STEADY shakes with cold water. Unless you prefer a really cold shake, water straight from the tap at room temperature will work perfectly fine too. Some of our customers put their shakes in the fridge overnight or, for example, an hour or so before consuming. Putting them in the fridge will make your shake a little thicker though, so keep this in mind or add some extra water beforehand!

Yes, especially when you’d compare it to a “regular” meat-based diet. Queal meals all are vegetarian and some are even vegan too. As the production of meat and animal agriculture, in general, requires huge amounts of land, water and energy, switching to Queal meals will make a huge difference. Besides, we pack our meals in a very efficient way. Not quite often you’ll find three meals in one pouch, right?

According to the ingredients in Queal products; most of the ingredients we use are sourced from within Europe. Since they’re dry products, we don’t face problems regarding best before dates and therefore we don’t throw away much within the production chain. This also counts for you. Once Queal has reached your home it’s still safe to eat at least a year - so with this, you save on food-waste too, which is positive for the environment!

In theory, yes, it’s certainly possible to have READY five times a day! We engineered READY in a way that one portion of these instant complete oat meal is based on 20% of your RDI. So, having five of it a day will provide you with 100% of your recommended intake.

If you’d prefer alternation, though, you can variate READY with our STEADY shakes (⅓ of your RDI) or GO bars (also ⅕ of your RDI). Of course, it’s perfectly fine to enjoy any other “regular” meals since it’s easy to keep track of your caloric intake.

Soy - especially soy protein - suffers from a bad image now and then, mostly caused by the myth that it would mess with human reproductive hormone levels. Here at Queal, we’ve done our research and we’re confident that soy flour is a proper source to use in our meals, especially when sourced from within the EU. Want to learn more, or know which products contain soy, read the Ingredients post here.

Maltodextrin and Isomaltulose in STEADY are used because of a great variety of reasons, but in very short: they are used to provide these meals with a balanced quantity of slow and fast carbs and help better the texture so that your shakes have a pleasant mouthfeel.

As READY contains more oats in general, because it is an instant oatmeal after all, maltodextrin and isomaltulose where not needed as sources of carbohydrates. Also, because we wanted Ready to be a meal that you can chew, we didn't need to add it to the recipe to pursue that drinkable texture.

Oats are a great source of nutrition. They’re one of the world’s healthiest grains and they contain a lot of vitamins, minerals, antioxidants and dietary fibre. Compared to other whole grains, oats are more soluble and thus will make sure our meals are satiating.

Another very important reason to pick oats as a product base is the fact that it’s a so-called miscellaneous crop. This means that oats can grow on almost any kind of soil and doesn’t need any special kind of treatment. Which is an awesome feature, sustainability-wise.

If you mix one scoop of FLOW powder with your morning Queal (or preferred beverage) you can experience an increase in focus and also a drastic reduction in terms of reaction time. There isn’t really the best way to use the product, as every person’s day is different. However, FLOW is a nootropic supplement meant to increase your focus thus it will be most useful to consume in the morning, in your lunch break or in the afternoon. Unless you work(-out) at night of course ;)

It’s up to you to decide when FLOW comes in handy. Every scoop contains 87,5mg of caffeine. This is comparable to approximately two cups of coffee.

Back in 2016, we decided (after giving it a lot of thought) to not going to make a keto shake because of these two reasons: first of all, we found the market wasn’t big enough to invest in a product like the Keto shake. While we want to help as many of you with a healthy diet, a product would have to be profitable for us to keep up the production, of course.

The second reason is the fact Queal’s products focus on a balanced and complete meal. While a Keto shake has proven to be quite a good way to lose weight, it is not a complete meal due to the lack of carbs. This is, in our opinion, too far away from the values of our company.

We only make use of online sales channels. You can buy Queal via our website www.queal.com but also via one of our distribution partners in the Baltics or Sweden. More information about our official resellers can be found on this page. All orders we receive via our own webshop are sent out from the same distribution facility we have in The Netherlands. Is possible to order and get your Queal delivered all over the world.

The reason we're not selling in offline stores is that it's still too early for complete foods. With (even) wider adoption it will become more economical for both the supermarket and us.

Nowadays, packaging is a hot topic. To be precise, no one can’t stop talking about it. More than ever the sustainability and recyclability of packaging are found important and we ourselves at Queal are totally aware of this. As mentioned in the improvements blogs and timeline, we’re currently working on improving the STEADY pouches. But what exactly are these pouches, and all other packagings we use, made of?

Click through to the blog to learn about the packaging of READY, STEADY, GO, and FLOW.